Last updated: 11/09/2025
Pantalytics (‘Pantalytics’), established in Utrecht, provides its services in accordance with the following terms and conditions. These terms apply to all quotations, offers, activities, orders,agreements and deliveries of services or products by or on behalf of Pantalytics.
Deviations from these conditions are valid only if explicitly agreed upon in writing. Supplementary or conflicting terms from the customer or third parties are expressly excluded.
Pantalytics may amend these terms. Minor changes may occur at anytime. Major changes will be discussed with the customer in advance. Consumers may cancel the agreement if a significant change occurs.
If a provision is null or annullable, it will be replaced by aprovision that closely reflects Pantalytics’s original intent.
All offers and quotations are non-binding unless stated otherwise.Offers are valid for 1 month unless specified differently. If not accepted within this period, the offer expires. Offers do not apply to repeated ordersunless agreed in writing.
Pantalytics may withdraw an offer within 3 days after receipt of acceptance without obligation. Verbal acceptance is only binding once confirmed in writing.
Customers cannot transfer rights from agreements without prior written consent. This clause has property law effect as per section 3:83(2) of the Dutch Civil Code.
Pantalytics offers intelligent automation and agentic AI servicestailored to each client’s operational context. The specific features, integrations, workflows and goals will be defined in individual proposals.Unless otherwise agreed in writing, Pantalytics does not guarantee achievementof specific performance metrics or business outcomes.
Pantalytics delivers services as specified in the proposal. The“customer” refers to the party with which Pantalytics has entered into an agreement.
Pantalytics shall make reasonable efforts to perform its duties professionally and in line with the contract. It may outsource part of the services to third parties.
Pantalytics’ services may include integration with third-party platforms (e.g., CRM systems, ticketing platforms, APIs). Pantalyticsis not responsible for the availability, functionality, or data integrity ofthird-party services. Clients must maintain valid subscriptions and access credentials where required.
Where continuous learning or monitoring is part of the service, clients agree to provide timely feedback on agent performance.Feedback may be required to retrain agents or refine automation logic. Lack of feedback may degrade effectiveness over time.
Clients may be offered access to early-stage or experimental AI features. These are provided “as is” without warranties of availability, performance, or fitness for a particular purpose. Pantalytics will clearly communicate where features are in beta or under evaluation.
Unless agreed otherwise, contracts are for an indefinite period. Customers can terminate these with two months’ notice.
Deadlines are indicative unless explicitly agreed as binding. If a delay occurs, Pantalytics and the customer will coordinate to revise deadlines.
If Pantalytics fails to deliver within 14 days after a written reminder, the customer may seek recourse. Assistance from the customer is expected, including prompt replies, information provision and legal compliance.
Delays caused by the customer may lead to additional charges. Pantalytic’s services depend on access to client data. The client is responsible for the accuracy, completeness, legality, and timeliness of all data shared with Pantalytics.
Delivery is considered complete when
Customers waive the right to suspend obligations. Pantalytics may dissolve agreements if the customer fails to meet obligations or if there are serious doubts about future compliance.
All prices are in euros, excluding VAT and other applicable fees.Prices may be adjusted at any time.
Unless a fixed price is agreed, quoted prices are target prices.Deviations up to 10% are allowed without notice. For greater deviations, customers will be notified and may cancel the excess portion.
Payment deadlines are strict. Late payments result in default without reminders. This may delay the project’s start.
If payment for any due invoice is delayed by more than 30 days, Pantalytics reserves the right to suspend access to all platform environments and pause any ongoing or scheduled projects or support activities until full payment isreceived. Delays may also impact delivery timelines and resource availability.
Pantalytics is not responsible for any business impact, loss of productivity or data-related issues resulting from suspension due to non-payment.
Pantalytics retains all intellectual property rights on materials and deliverables unless otherwise agreed. The customer may not reproduce ordistribute these without written permission.
Unless otherwise agreed, workflows, configurations and prompts developed by Pantalytics for the client remain the intellectual property of Pantalytics until full payment is received. Customers may not sell or alter products before full ownership transfer.
Custom prompts, logic and flows developed during the engagement maybe reused in anonymized or generalized form by Pantalytics unless expressly prohibited.
Unauthorized access or breaches by third parties using customer credentials are considered breaches by the customer.
If Pantalytics enforces its retention rights, the agreement is dissolved, and damages may be claimed. Pantalytics is not liable for damages resulting from the use of retention rights.
The customer must keep confidential any information received from Pantalytics.
This includes any information that is clearly sensitive or could damage Pantalytics if disclosed.
Exemptions include:
Confidentiality obligations apply during the agreement and for oneyear after termination.
Pantalytics is not liable for third-party claims. Liability only arises in cases of gross negligence, willful misconduct or bad faith, and is limited to direct damages.
Compensation is capped at the value covered by insurance or the invoice amount.
Customer rights to compensation expire 12 months after the incident.
Pantalytics is not liable for indirect damages, including lost profits, third-party damage or reputational loss.
Each party in a multi-customer agreement is jointly liable. Pantalytics does not assume any third-party liabilities or obligations.
Pantalytics is not responsible for changes in third-party systems or business environments that affect AI agent performance or relevance after implementation.
Pantalytics is not liable for errors, limitations, or inefficiencies arising from inaccurate or incomplete data, lack of access, or structuralinconsistencies.
Descriptive materials on the website are illustrative and not grounds for compensation.
Customers must inspect products/services promptly and report shortcomings within one month.
Dissolution rights apply in cases of significant and attributable shortcomings.
Force majeure conditions relieve Pantalytics of its obligations and may lead to suspension or termination of the agreement without liability.
Late payments incur 8% monthly interest. Customers in default owe collection costs and may face compensation claims.
Pantalytics may suspend obligations in case of non-payment. All claims become due immediately in case of bankruptcy, liquidation, or suspension of payments.
If the customer obstructs contract performance, they must still pay.
Pantalytics may reclaim unpaid products through written notice.Costs are borne by the customer.
Confidentiality or IP breaches result in fines:
These fines apply without requiring proof of damages and do notlimit further claims.
Conflicts or violations will be resolved through a settlement agreement.
Settlement payments are deemed final awards. Agreements reached through mediation become binding only when recorded in writing and signed byall parties.
All agreements are governed exclusively by Dutch law.
Disputes are settled by the court in Pantalytics’ district, unless otherwise required by law.
This document supersedes all previous agreements between the parties.
Disputes will be resolved under the Netherlands Arbitration Institute rules, in English or Dutch.
