General Terms & Conditions
Last updated: April 20, 2026
Article 1: Main Provisions
Pantalytics B.V. ('Pantalytics'), established in Utrecht, provides its services in accordance with the following terms and conditions. These terms apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Pantalytics.
Deviations from these conditions are valid only if explicitly agreed upon in writing. Supplementary or conflicting terms from the customer or third parties are expressly excluded.
Pantalytics may amend these terms. Minor changes may occur at any time. Major changes will be discussed with the customer in advance. Consumers may cancel the agreement if a significant change occurs.
If a provision is null or annullable, it will be replaced by a provision that closely reflects Pantalytics's original intent.
Article 2: Offer and Acceptance
All offers and quotations are non-binding unless stated otherwise. Offers are valid for 1 month unless specified differently. If not accepted within this period, the offer expires. Offers do not apply to repeated orders unless agreed in writing.
Pantalytics may withdraw an offer within 3 days after receipt of acceptance without obligation. Verbal acceptance is only binding once confirmed in writing.
Customers cannot transfer rights from agreements without prior written consent. This clause has property law effect as per section 3:83(2) of the Dutch Civil Code.
Article 3: The Services
Pantalytics offers software products, including Odoo MCP Pro, a software-as-a-service platform that connects Odoo instances to AI assistants through the Model Context Protocol (MCP), and related consulting services for intelligent automation. The "customer" refers to the party with which Pantalytics has entered into an agreement.
Odoo MCP Pro is offered in two deployment modes:
- Managed hosting: Pantalytics hosts and operates the software on its own infrastructure and provides authentication and billing services. These Terms apply in full.
- Self-hosted: The customer deploys the open-source distribution on its own infrastructure under the applicable open-source license. These Terms do not govern self-hosted deployments. Pantalytics does not provide operational support for self-hosted deployments unless separately agreed in writing.
The managed service is offered in tiered subscription plans. Plan features, usage allowances and prices are published on the Pantalytics website and may be updated from time to time. Material changes to plan features or prices will be communicated at least 30 days in advance.
The service enables the customer to connect its own Odoo instances to AI assistants. The customer provides its Odoo connection details and credentials. Pantalytics accesses the customer's Odoo instance solely to execute calls initiated by the customer or its authorised users, and to provide the service.
Pantalytics uses reasonable efforts to keep the service available, but does not guarantee specific uptime, latency or performance metrics unless explicitly agreed in a separate service level agreement. The service depends on third-party systems (including the customer's Odoo instance, AI model providers, payment and authentication providers). Pantalytics is not responsible for the availability, functionality or data integrity of third-party systems.
Pantalytics may offer beta or experimental features from time to time. Such features are provided "as is" without warranties of availability, performance or fitness for a particular purpose, and may be changed or discontinued at any time.
Article 4: Subscription and Termination
Subscriptions to paid plans are billed in advance on a monthly basis through the designated payment provider, unless an annual billing option has been agreed. The subscription period is one calendar month and renews automatically at the end of each billing period until cancelled.
A trial period may be offered for certain plans. During a trial period no charges are incurred. If the customer does not cancel before the end of the trial, the subscription converts to a paid subscription at the then-current price.
The customer may cancel a subscription at any time through the customer portal made available by Pantalytics. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods unless required by mandatory law.
Upgrades to a higher plan take effect immediately and are prorated for the remainder of the current billing period. Downgrades to a lower plan take effect at the end of the current billing period.
Pantalytics may suspend or terminate the service, in whole or in part, with immediate effect if the customer (i) materially breaches these Terms, (ii) fails to pay any amount due within 30 days of the invoice date, (iii) uses the service to violate applicable law, (iv) abuses the service, or (v) creates an unreasonable burden on the infrastructure. Pantalytics may otherwise terminate the service for convenience with 30 days' written notice, in which case any prepaid fees for the unused portion of the subscription will be refunded on a pro rata basis.
For non-subscription services, deadlines are indicative unless explicitly agreed as binding. The customer is responsible for the accuracy, completeness, legality and timeliness of all data shared with Pantalytics, and for providing timely cooperation. Delays caused by the customer may lead to additional charges.
After termination of a subscription, the customer's account data stored by Pantalytics is retained for 30 days to allow export, after which it is deleted. Customer data stored in the customer's own Odoo instance is not affected by termination of the service.
Article 5: Prices and Payment
Plan prices are published on the Pantalytics website and are expressed in euros, excluding VAT and other applicable taxes. Prices are charged per billable user per month unless stated otherwise on the website.
Payments for subscriptions are processed through a third-party payment provider. By subscribing, the customer authorises recurring charges to the payment method on file until the subscription is cancelled.
Each subscription plan includes a usage allowance, such as a daily limit on the number of MCP calls. When the allowance is exceeded, requests may be rate-limited or refused. The customer may upgrade to a higher plan to increase the allowance. Unless expressly agreed otherwise, Pantalytics does not invoice overage charges.
Pantalytics may adjust prices with at least 30 days' prior notice. Price changes do not apply retroactively. Customers who do not accept a price change may cancel before the new price takes effect; continued use after the effective date constitutes acceptance.
For EU business customers established outside the Netherlands that have provided a valid VAT identification number, VAT is reverse-charged in accordance with Article 196 of the EU VAT Directive.
Invoices for subscriptions are made available through the billing portal. For non-subscription services, quoted prices are target prices unless a fixed price is agreed; deviations up to 10% are allowed without notice. Late payments result in default without reminders. If payment for any due invoice is delayed by more than 30 days, Pantalytics reserves the right to suspend access to the service and to pause any ongoing or scheduled work until full payment is received.
Pantalytics is not responsible for any business impact, loss of productivity or data-related issues resulting from suspension due to non-payment.
Article 6: Intellectual Property and Customer Data
Pantalytics retains all intellectual property rights in the Pantalytics software, documentation and the managed service infrastructure. The customer receives a non-exclusive, non-transferable, revocable right to use the service for the duration of its subscription and strictly for its own internal business purposes. The customer may not reproduce, redistribute, reverse engineer or create derivative works of the proprietary components of the software except as expressly permitted by law or by these Terms.
The open-source components of the software are governed by their respective open-source licenses and are not subject to the preceding paragraph.
The customer retains all rights in its own data, including data stored in its Odoo instance and any credentials or configuration provided to the service. By using the service, the customer grants Pantalytics a worldwide, non-exclusive, royalty-free licence to access, process, transmit and store customer data solely to the extent necessary to provide and support the service.
Pantalytics does not use customer data to train artificial intelligence or machine learning models. Pantalytics does not sell customer data to third parties.
Pantalytics may use anonymous and aggregated usage statistics, which cannot be used to identify the customer or its end users, to monitor, operate and improve the service.
For non-subscription services, workflows, configurations and deliverables developed by Pantalytics for the customer remain the intellectual property of Pantalytics until full payment is received, unless otherwise agreed in writing. Custom configurations developed during such engagements may be reused in anonymised or generalised form by Pantalytics unless expressly prohibited.
The customer is responsible for safeguarding its account credentials and its Odoo access details. Unauthorised access to or use of the service by third parties using the customer's credentials is considered a breach by the customer.
Article 7: Confidentiality
The customer must keep confidential any information received from Pantalytics.
This includes any information that is clearly sensitive or could damage Pantalytics if disclosed.
Exemptions include:
- Publicly available information
- Disclosures required by law
Confidentiality obligations apply during the agreement and for one year after termination.
Article 8: Responsibility
Pantalytics is not liable for third-party claims. Liability only arises in cases of gross negligence, willful misconduct or bad faith, and is limited to direct damages.
Compensation is capped at the value covered by insurance or the invoice amount.
Customer rights to compensation expire 12 months after the incident.
Pantalytics is not liable for indirect damages, including lost profits, third-party damage or reputational loss.
Each party in a multi-customer agreement is jointly liable. Pantalytics does not assume any third-party liabilities or obligations.
Pantalytics is not responsible for changes in third-party systems or business environments that affect AI agent performance or relevance after implementation.
Pantalytics is not liable for errors, limitations, or inefficiencies arising from inaccurate or incomplete data, lack of access, or structural inconsistencies.
Descriptive materials on the website are illustrative and not grounds for compensation.
Customers must inspect products/services promptly and report shortcomings within one month.
Dissolution rights apply in cases of significant and attributable shortcomings.
Force majeure conditions relieve Pantalytics of its obligations and may lead to suspension or termination of the agreement without liability.
Article 9: Penalty Clauses
Late payments incur 8% monthly interest. Customers in default owe collection costs and may face compensation claims.
Pantalytics may suspend obligations in case of non-payment. All claims become due immediately in case of bankruptcy, liquidation, or suspension of payments.
If the customer obstructs contract performance, they must still pay.
Pantalytics may reclaim unpaid products through written notice. Costs are borne by the customer.
Confidentiality or IP breaches result in fines:
- €1,000 per violation for consumers
- €5,000 per violation for businesses
- 5% daily for continued violations
These fines apply without requiring proof of damages and do not limit further claims.
Article 10: Settlement
Conflicts or violations will be resolved through a settlement agreement.
Settlement payments are deemed final awards. Agreements reached through mediation become binding only when recorded in writing and signed by all parties.
Article 11: Data Processing
Where Pantalytics processes personal data on behalf of the customer in the course of providing the service, Pantalytics acts as a processor and the customer acts as controller within the meaning of the General Data Protection Regulation (EU) 2016/679 ("GDPR").
A data processing agreement sets out the processor obligations of Pantalytics under Article 28 GDPR and forms an integral part of these Terms when personal data is processed. The data processing agreement and the current list of sub-processors are made available on the Pantalytics website. Pantalytics will give the customer reasonable advance notice of any intended change to the list of sub-processors, during which the customer may object on reasonable grounds.
The Pantalytics privacy policy at pantalytics.com/privacy describes how personal data is processed by Pantalytics as controller for its own purposes.
The customer is responsible for ensuring that it has a valid legal basis to share personal data with Pantalytics, and for providing any notices or obtaining any consents that may be required under applicable data protection law.
Article 12: Law, Jurisdiction and Attribution
All agreements are governed exclusively by Dutch law.
Disputes are settled by the court in Pantalytics' district, unless otherwise required by law.
This document supersedes all previous agreements between the parties.
Disputes will be resolved under the Netherlands Arbitration Institute rules, in English or Dutch.